How we are bound by privacy law.
Allied Progress complies with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As an NDIS registered provider, we also handle information in accordance with the National Disability Insurance Scheme Act 2013 (Cth) and the requirements of the NDIS Quality and Safeguards Commission.
Information we may collect about you.
- Name, date of birth, address, and contact details
- NDIS number and plan information
- Health and disability information, including diagnoses, medical history, and medication
- Behaviour-related information, including incident reports and assessment data
- Information about family members, carers, and support networks where relevant
- Records of support provided, including session notes, plans, and reports
Why we collect your information.
- Deliver, monitor, and review behaviour support services
- Develop and implement Behaviour Support Plans
- Communicate with participants, families, carers, and other members of the support network
- Meet our obligations as a registered NDIS provider, including reporting to the NDIS Quality and Safeguards Commission
- Manage invoicing and payment
- Improve our services through quality assurance activities
Disclosure of your information.
We do not sell or share your personal information for commercial purposes. We may disclose information to other providers and professionals involved in your support (with your consent), the NDIS Quality and Safeguards Commission as required by law, the NDIA where required for plan management, and government bodies or law enforcement where required or authorised by law.
Accessing and correcting your information.
You have the right to access the personal information we hold about you and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact our privacy officer at info@alliedprogress.com.au. We will respond to all access and correction requests within a reasonable timeframe.
How we protect your information.
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure storage of physical records and appropriate security measures for digital systems. When personal information is no longer required, we take reasonable steps to destroy or de-identify it in accordance with our record-keeping obligations.
How to raise a privacy concern.
If you have a concern about the way Allied Progress has handled your personal information, please contact us at info@alliedprogress.com.au in the first instance. If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.